Unused stocked items may be returned for store credit only within 30 days of purchase date, minus shipping and handling charges.  Store credits are valid for one year after purchase.  Return shipping charges are at your expense, and we highly recommend that you insure your package against loss and damage intransit.  Returns are only accepted with prior authorization.  Please email us at info@thepolishedplate.com and include your order number, return item, and reason for return. 

 

If an item is returned that shows signs of use, we reserve the right to refuse to honor the return, or charge up to a 25% restocking fee.  Returns must be in the original packaging material.

 

 

Our orders are carefully packaged and inpsected prior to shipping.  If your order arrives damaged, please contact us within 7 days of receipt.  As our shipments are insured, all packaging materials must be saved as it may be necessary for UPS to inspect the order.