Pricing, product descriptions and availability can change quickly, and although we make every effort to keep the website updated, we cannot warrant the accuracy or completeness of this information.  Prices are subject to change without notice.    

 

We accept Visa, Mastercard and American Express credit cards.

 

We offer complimentary gift wrap and gift enclosure which you may select at checkout.  Gift wrapping not available on clearance items.  Please limit your gift enclosure statement to one line.   

 

Your credit card will be charged the full purchase price and any applicable shipping and handling charges at the time of order.  We will send an email to confirm receipt of the order, and another email when shipment occurs which will include tracking information.

 

Your credit card will be charged 50% of the purchase price of the product and any applicable shipping and handling charges at time of order.  The balance will be charged prior to shipping.  We will confirm receipt of your order via email, and also notify the gift recipient of your purchase if not immediately available.  In many cases, registry items are available only by special order and will be sent directly to the gift recipient when available.  You will receive an email with tracking information once the order ships.

 

Special order items are not stocked at The Polished Plate.  We will confirm receipt of your order via email, and also make every effort to provide an estimated ship date based on availability from the manufacturer, which can be from 2 weeks to 6 months.  Your credit card will be charged a deposit of 50% of the purchase price at time of order, and then the balance and any applicable shipping and handling charges will be charged when the order is ready to ship.  When the order is shipped, you will receive notification which will include tracking information.  SPECIAL ORDER RETURNS OR CANCELLATIONS ARE NOT ACCEPTED.

 

Standard shipping method is UPS Ground, which normally delivers in 7 - 10 business days after leaving our location, and you will receive notification with tracking detail when the order has shipped.  Expedited delivery options are available at checkout.  We will be unable to accommodate orders placed after 3PM EST for expedited delivery.  Shipments to Alaska and Hawaii will incur additional charges and are not eligible for any shipping promotions.  We are unable to accomodate international shipments at this time.

 

We reserve the right to change the terms of this program at any time, without obligation or notice to participants. 

 

Returns:

Unused stocked items may be returned for store credit only within 30 days after purchase date, minus shipping and handling charges.  Store credits are valid for one year after purchase.  Return shipping charges are at your expense, and we highly recommend that you insure your package against loss and damage intransit.  Returns are only accepted with prior authorization.  Please email us at info@thepolishedplate.com and include your order number, return item, and reason for return. 

If an item is returned that shows signs of use, we reserve the right to refuse to honor the return, or charge up to a 25% restocking fee.  Returns must be with original gift box and packaging material intact to avoid a surcharge.

 

Our orders are carefully packaged and inpsected prior to shipping.  If your order arrives damaged, please contact us within 7 days of receipt.  As our shipments are insured, all packaging materials must be saved as it may be necessary for UPS to inspect the order.