Returns

Please email us at info@thepolishedplate.com for return authorization and include your order number, return item, and reason for return.

Unused items may be returned within 15 days after delivery date, minus complimentary shipping and handling charges.  We will also deduct a 20% restocking fee based on the original retail of the merchandise.  Original purchasers will receive a refund, gift recipients receive store credit only, valid for 90 days after purchase.  Return shipping charges are at your expense, and we highly recommend that you insure your package against loss and damage intransit.  Returns are only accepted with prior authorization.   

If an item is returned that shows signs of use, we reserve the right to refuse to honor the return.  Returns must be with original gift box and packaging material intact to avoid a surcharge.

 

Our orders are carefully packaged and inspected prior to shipping.  If your order arrives damaged, please contact us within 3 days of receipt and send an image of the damage.  As our shipments are insured, all packaging materials must be saved in addition to the damaged item(s) as it may be necessary for UPS to inspect the order.