Terms and Conditions
The Polished Plate is an authorized dealer of all lines represented. We pride ourselves on personalized service and complete customer satisfaction.
Payment Terms:
We accept Visa, Mastercard and American Express credit cards. Your card is only authorized when your order is placed. Payment occurs when we take a deposit or ship.
Purchases:
Your credit card will be charged the full purchase price and any applicable shipping and handling charges when the order is ready to ship. We will send an email to confirm receipt of the order, and another email when shipment occurs which will include tracking information.
Shipping:
Standard shipping method in the continental U.S. is UPS Ground or USPS and you will receive notification with tracking detail when the order has shipped. Signature required is only available upon request and will incur and additional $8 fee. Expedited delivery options are available at checkout. Shipments to locations outside the continental U.S. are not eligible for any shipping promotions.
Damages:
Our orders are carefully packaged and inspected prior to shipping. If your order arrives damaged, please contact us within 3 days of receipt and send an image of the damage. As our shipments are insured, all packaging materials must be saved in addition to the damaged item(s) as it may be necessary for UPS to inspect the order.
Sales Tax
Shipments outside the state of New Jersey are tax free.