Terms and Conditions

The Polished Plate is an authorized dealer of all lines represented.  We pride ourselves on personalized service and complete customer satisfaction.

 

We accept Visa, Mastercard and American Express credit cards.  Your card is only authorized when your order is placed.  Payment occurs when we take a deposit or ship.

 

We ship orders using manufacturer boxes when available, otherwise they will be carefully packaged.  We offer gift wrap and gift enclosure which you may select at checkout for $6 fee per item, large items may incur additional charges.  We will notify you of these additional charges when we confirm your order.  We use a high-quality paper, ribbon (color appropriate to the event) and our store seal.  Please limit your gift enclosure statement to one line which will be hand-written on a linen card and envelope.   

 

Your credit card will be charged the full purchase price and any applicable shipping and handling charges when the order is ready to ship.  We will send an email to confirm receipt of the order, and another email when shipment occurs which will include tracking information.  We will notify you of items not immediately available and provide an anticipated ship date.  Once you approve the future delivery date, you will be charged a 50% deposit.

 

Your credit card will be charged 50% of the purchase price of the product at time of order.  The balance, along with any applicable shipping and handling charges will be charged when the order is ready to ship.  We will confirm receipt of your order via email, and also notify the gift recipient of your purchase if not immediately available.  You will receive an email with tracking information once the order ships.

 

Factory order items cannot be cancelled or returned.  We will confirm receipt of your order via email, and also provide an estimated ship date based on availability from the manufacturer, which can be from 3 to 6 months.  Your credit card will be charged a deposit of 50% of the purchase price at time of order, and then the balance and any applicable shipping and handling charges will be charged when the order is ready to ship.  When the order is shipped, you will receive email notification which will include tracking information. 

 

Standard shipping method in the continental U.S. is UPS Ground, which normally delivers in 5 - 7 business days after leaving our location, and you will receive notification with tracking detail when the order has shipped.  We reserve the right to use USPS at our discretion on orders that are free shipping.  Signature required is only available upon request and will incur and additional $8 fee.  Expedited delivery options are available at checkout.  We will be unable to accommodate orders placed after 3PM EST for expedited delivery.  Shipments to locations outside the continental U.S. are not eligible for any shipping promotions. 

International Shipments
Many of the brands we carry can be shipped internationally under the following terms:
- Most international shipments are sent via UPS Air and we will send you an estimate of the shipping fees at time of order, our website is not great at calculating international fees except for Canada.
- Orders cannot be returned or exchanged
- Any duties or tariffs will be due to UPS at time of delivery.  We cannot provide an estimate of those fees.
 

We reserve the right to change the terms of this program at any time, without obligation or notice to participants. 

 

Cancellations:
Once you have confirmed your order based on the shipping window we provide, we consider a cancellation the same as a return, subject to the same restocking fees noted below.

Returns

Please email us at info@thepolishedplate.com for return authorization and include your order number, return item, and reason for return.  It is not a mistake on our part if you receive items that do not match the color of a collection you have, or your décor.

Unused items may be returned within 15 days after delivery date, minus complimentary shipping and handling charges.  We will also deduct a 15%-25% restocking fee (depending on manufacturer) based on the original retail of the merchandise.  Original purchasers will receive a refund, gift recipients receive store credit only, valid for 90 days after purchase.  Return shipping charges are at your expense, and we highly recommend that you insure your package against loss and damage intransit.  Returns are only accepted with prior authorization.   

If an item is returned that shows signs of use, we reserve the right to refuse to honor the return.  Returns must be with original gift box and packaging material intact to avoid a surcharge.  WE DO NOT ACCEPT RETURNS OF COUZON OR SABRE FLATWARE

 

Our orders are carefully packaged and inspected prior to shipping.  If your order arrives damaged, please contact us within 3 days of receipt and send an image of the damage.  As our shipments are insured, all packaging materials must be saved in addition to the damaged item(s) as it may be necessary for UPS to inspect the order.